Pricing Policy
Quotes, in most cases, are accurate. However, no pricing is final until the yard is fully inspected on the first visit. We will communicate with you if there is any price change before starting services.
Customers who choose to pause services for any reason may be subject to initial cleaning fees before being added to the monthly service again.
Payment Policy
Payments for initial or one-time cleanups are due upon completion of the job. If you choose to move forward with monthly service after an initial cleanup, you will also be billed for the remainder of the month.
Payments for recurring services are due on the first day of each month prior to receiving services. If service begins in the middle of a month, the first month’s payment will be prorated based on the number of service days remaining in the initial month.
If payments are late, you will be subject to a $10 late fee. If payment is not received before the first cleaning of the month, you will be removed from the service schedule.
The monthly fee is based on a 52-week calendar and averaged out over 12 months. For months with five weeks instead of four, you won’t be charged for the extra visit as it’s built into the monthly pricing.
When first linking a debit or credit card to your online portal, a test transaction for $1.50 will occur. No money is actually taken out of your account.
Weather Policy
Turd Terminators™ operates 12 months a year and will always show up when weather conditions are safe, regardless of rain, snow, or other unfavorable weather conditions.
If we’re unable to provide service for one week due to unsafe conditions, we will perform double duty the following week, and you will still be charged for the full month. This is because there is just as much pet waste and time spent on each yard.
Clients who maintain their subscription throughout the winter will not be charged for a spring cleanup when all the snow melts and will continue with their subscription plan with locked-in rates.
No Access Policy
If Turd Terminators™ is unable to gain access to your yard because the gate has been locked, you will still be charged for the cleaning, however, we will pull double duty the following week.
Your technician will knock at the door and make attempts to call you before skipping your yard that day. You will be notified via the client portal as well.
Aggressive Pet Policy
Turd Terminators™ loves working with dogs! Our technicians have no issue working with your dog in the yard.
If it’s evident that your dog is aggressive or will not let us clean the yard, we will make attempts to contact you by knocking on the door, calling, and updating your online portal. If we’re unable to clean due to an aggressive dog, you will still be charged for the visit, and we will pull double duty the following week.
Cancellation Policy
Turd Terminators™ has no contracts, and customers can cancel services at any time for any reason with a 48-hour notice. Customers can call in to cancel or update their subscription plan through the client portal.
Customers who pause services for certain times of the year will be subject to initial cleanup fees or spring cleanup fees when they return to their monthly subscription.
If a customer cancels services halfway through the month, they will be refunded for services that have not occurred. The refund will be processed to the payment method on file in the client portal.
If you have any questions about our Service Policies, please feel free to contact us at info@turdterminators.ogosense.net.
